Terms & Conditions
“We”, “Us” and “Our” shall mean the obligor of this Protection Plan, CE Care Plan Corp except as follows: “We”, “Us” and “Our” shall mean 7Zoey.com. You may reach Us at +86-13127805142. “Administrator” shall mean Zhiyinet, Inc. located at Level 23, CitigroupTower, 33 Huayuanshiqiao Road, Lujiazui, District-Pudong, Shanghai, China with a telephone number: +86-13127805142. “You”, “Your” shall mean the individual or entity who purchased this Protection Plan or the individual or entity to whom this Protection Plan was properly transferred in accordance with these Terms and Conditions. Protection Plan Price: The price You paid for this Protection Plan. Coverage Start Date: This is the date when coverage starts under this Protection Plan. The Coverage Start Date is the latest of the date of purchase of the Protection Plan or the date following termination of any Waiting Period, unless expressly provided otherwise. Waiting Period: The amount of time between the Protection Plan purchase date and the Coverage Start Date. If during the Waiting Period a pre-existing condition renders the item ineligible for coverage, We will cancel Your Protection Plan and provide You with a full refund of the Protection Plan Price. Coverage Term or Term: This is the term of coverage You receive under this Protection Plan, starting on the Coverage Start Date which begins after any Waiting Period
2. YOUR RESPONSIBILITIES:
(A) Purchase the correct 7Zoey Protection Plan for Your Product based on condition, price and purchase location from the same retailer from whom You purchased Your Product.
(B) Retain and provide Us with a complete copy of proof of purchase. You can send Us a digital copy through www.7zoey.com and We can store it for You, or You can provide such proof of purchase at the time You make a claim.
(C) Properly maintain, inspect, store, care (including clean) and/or use Your Product according to the manufacturer instructions, and if Your Product becomes damaged, You must take necessary steps to protect against any further damage. If We determine that any loss or damage has occurred as a direct result of not performing any of the foregoing, Your claim will be denied.
3. COVERAGES AND TERMS:
This Protection Plan will cover a mechanical or electrical failure of the Product(s) during normal usage for the Term of this Protection Plan. This Protection Plan is inclusive of any manufacturer’s warranty that may exist during the Coverage Term. It does not replace the manufacturer’s warranty, but provides certain additional benefits during the term of the manufacturer’s warranty. Replacement parts will be new, rebuilt or non-original manufacturer's parts that perform to the factory specifications at Our sole option
This Protection Plan provides coverage for Your Product where the problem is the result of a failure caused by:
(1) Defects in materials and/or workmanship;
(2) Defective pixels, for which We will match the manufacturer’s warranty for the Term of Your Protection Plan. In the absence of a manufacturer’s dead pixel policy, We will cover: (i) Six (6) or more defective pixels for displays up to 17”; (ii) Eight (8) or more defective pixels for displays greater than 17”.
(3) Operational failure resulting from a power surge while properly connected to a surge protector. You may be asked to provide Your surge protector for examination.
4. WHAT TO DO IF A PRODUCT REQUIRES SERVICE:
A. ALL PROTECTION PLANS: File a claim online at www.7zoey.com/ or call Us at +86-13127805142 and explain the problem. We will attempt to troubleshoot the problem You are experiencing. If We cannot resolve the problem, We will service Your Product as described in Section 6 below. Depending on Your Product, We may, at Our discretion, require You to submit pictures (and, if Your Product is a major appliance, audio or video) of the damage or defect for which You are making a claim, or to submit other necessary documentation to process Your claim. If applicable, we recommend that You back up all data on Your Product prior to obtaining service, as repairs to Your Product may result in the deletion of data. B. ADDITIONALLY FOR FURNITURE, RUG AND MATTRESS PLANS: Claims must be filed within thirty (30) days from the date of occurrence of the stain or damage.
5. HOW WE WILL SERVICE YOUR PRODUCT:
A. ALL PROTECTION PLANS: Depending on the Product and failure circumstances, at Our discretion, We will either: - Repair Your Product (on-site, mail-in or local repair service may be available, in Our discretion); - Replace Your Product with a product of like kind, quality and functionality (replacement products may retail at a lower price than Your original Product); or - Provide a cash settlement or a Gift Card reflecting the replacement cost of a new product of equal features and functionality up to the Coverage Amount.
B. ADDITIONALLY FOR FURNITURE, RUG AND MATTRESS PROTECTOR PLANS: If We elect to repair Your Product, We will, at Our option, (1) provide cleaning or repair advice, (2) mail You a stain removal kit, including products to aid in stain removal, (3) mail You a parts kit to replace missing or broken parts and/or (4) arrange for on-site service as described below. Please note that We cannot guarantee that any such repair or replacement will result in exact matches (such as color matches) with the original Product due to differences in dye lots, natural grains, external conditions or other similar reasons. In the case of a mattress protector Protection Plan, We may also, at Our option, provide You with a replacement mattress protector.
6. LIMIT OF LIABILITY:
If You have Product(s) covered under this Protection Plan, the total amount that We will pay for repairs or replacement made in connection with all claims that You make pursuant to this Protection Plan or the total number of claims made pursuant to this Protection Plan shall not exceed the Coverage Amount. In the event that We make payments for repairs or replacements, which in the aggregate, are equal to the Coverage Amount, or if We provide a cash settlement reflecting the replacement cost of a new item of like kind, quality and functionality or a replacement product of like kind, quality and functionality, then We will have no further obligations under this Protection Plan. WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT OR FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE.
7. WHAT IS NOT COVERED:
A. ALL PROTECTION PLANS:
(A) Except as otherwise provided, normal wear and tear;
(B) Any and all pre-existing conditions that occur prior to the Coverage Start Date of this Protection Plan;
(C) Natural flaws or inherent design or manufacturer’s defects;
(D) Intentional damage;
(E) Lost, stolen or irretrievable items;
(F) Any Product that is fraudulently described or materially misrepresented;
(G) Secondary or collateral damage;
(H) Except as otherwise provided, maintenance, service, repair or replacement necessitated by loss or damage resulting from any cause other than normal use, storage and operation of the Product in accordance with the manufacturer’s specifications and owner’s manual;
(I) Damage caused by exposure to weather conditions, improper electrical/power supply, improper equipment modifications, add-on products or accessories, attachments or installation or assembly, collision with any other object, vandalism, animal or insect infestation, corrosion, battery leakage, act of nature (any accident caused or produced by any physical cause which cannot be foreseen or prevented, such as storms, perils of the sea, tornadoes, hurricanes, floods and earthquakes) or any other force majeure or peril originating from outside the Product;
(J) Damage caused by “accumulation,” including, without limitation, damage from any repeated use or gradual buildup of dirt, dust, oils or similar, such as hair and body oils, perspiration or darkened bodily contact areas;
(K) Damage caused by: any improper care, negligence, neglect, intentional acts, misuse or abuse of the Product; any repair, replacement or handling of the Product other than as recommended or authorized by the manufacturer and/or Us; or any failure to comply with the manufacturer’s warranty;
(I) Damage caused by cleaning methods, products or materials;
(M) Defects due to the installation, assembly or hookup of Your Product;
(N) Damage caused by transit, delivery, redelivery, removal or reinstallation of the Product, or the Product being moved between different locations or into or out of storage, including damage caused by packing or unpacking of the Product;
(O) Claims made under any improperly or incorrectly purchased Protection Plan;
(P) Except as otherwise provided, “cosmetic damage,” defined as any damages or changes to the physical appearance of a Product that does not impede or hinder its normal operating function as determined by Us, such as scratches, abrasions, peelings, dents, kinks, changes in color, texture, or finish or similar conditions;
(Q) Television or personal computer monitor screen imperfections, including “burn-in” or burned CRT phosphor;
(R) Accidental damage or liquid damage unless ADH coverage was offered and purchased as part of Your Protection Plan;
(S) Projector or rear projection TV bulbs;
(T) Consumer replaceable or consumable batteries unless battery coverage has been offered and purchased as part of Your Protection Plan;
(U) Consumer replaceable or consumable items including but not limited to toner, ribbon sink cartridges, drums, belts, printer heads, blades, strings and trim;
(V) Except as otherwise provided, any product used for heavy commercial, educational, rental or industrial use;
(W) Product(s) with removed or altered serial numbers;
(X) Manufacturer defects or equipment failure which is covered by manufacturer’s warranty, manufacturer’s recall or factory bulletins (regardless of whether or not the manufacturer is doing business as an ongoing enterprise);
(Y) Damage to computer hardware, software and data or loss of software or data, caused by, including, but not limited to, viruses, application programs, network drivers, source code, object code or proprietary data, or any support, configuration, installation or reinstallation of any software or data;
(Z) “No Problem Found” diagnosis, intermittent and non-intermittent issues that are not failures of the Product (such as poor cell phone reception); (aa) Items sold in a private sale (e.g. flea market, yard sale, estate sale, Craigslist); (bb) Any Product that is a demonstration/in-store model, or that is sold “as-is”; (cc) A Product that is no longer in Your possession; (dd) Any failure, damage, repairs or loss that is covered under any other protection plan, warranty, service plan or insurance.
B. ADDITIONALLY FOR JEWELRY AND WATCH PLANS:
(A) Natural flaws or inherent design or manufacturer’s defects, including, but not limited to, flaws in materials, precious or semi-precious stones or gems;
(B) Introduction of foreign objects into the Product;
(C) Tampering with prongs, bezels or other elements designed to secure stones;
(D) Failures caused by excessive or abusive treatment;
(E) Any Product that has been resized, repaired or serviced by an unauthorized third party
C. ADDITIONALLY FOR FURNITURE, RUG AND MATTRESS PROTECTOR PLANS:
(A) Products made of “X” coded fabric, dry cleaning only fabric, non-colorfast fabric or silk fabric;
(B) Natural flaws, inherent design defects or manufacturer’s defects, including, but not limited to, natural inconsistencies in wood grains, fabrics, coloring or leathers; wood stains; delamination of microfiber; manufacturer’s defects of leather or upholstery;
(C) Stains caused by from incontinence, hair and body oils, perspiration, paints, dyes, bleaches, flooding, rust, fire (including cigarette burns), smoke or other caustic materials as determined by Us;
(D) Damage caused the application of topical treatments to the Product;
(E) Damage to the Product caused by gum, mold or mildew, fading, color loss, non-stain related discoloration, dust corrosion or similar;
(F) Odors, pet or animal damage from teeth, beaks or claws;
(G) Splitting, cracking and/or peeling of A&P leather, bonded leather, bycast leather or coated fabrics; (H) Scratches of any type;
(I) Loss of resiliency;
(J) Separation of seams along mattress seam lines.
D. ADDITIONALLY FOR OPTICAL PLANS:
Any failure, damage, repairs or loss in connection with, or resulting from, anything considered a medical reason, including, but not limited to, eye exams, repair or replacement resulting from outgrowing the original product, or change in prescription.
8. NO LEMON POLICY:
If Your Product has two (2) service repairs completed for the same problem and a third (3rd) repair is needed for the same problem, within any twelve (12) month period, the Product will be replaced with a comparable product or a cash settlement will be provided. The cost of the replacement will not exceed Your Product’s Coverage Amount, except that, in the case of multi-item Protection Plans, replacements may not, in the aggregate, exceed the Coverage Amount. This no lemon policy is not applicable to problems resulting from ADH.
9. FREE SHIPPING:
This Protection Plan covers all shipping charges to authorized service centers during the Coverage Term, including shipping to the manufacturer if the manufacturer does not cover shipping charges to their facilities.
10. WORLDWIDE SERVICE:
The coverage provided in this Protection Plan also applies when You travel outside of the United
States. If Your Product needs repair while traveling abroad, You may file a claim online at www.7zoey.com to obtain a claim authorization number. At that time, You will be instructed on
how to proceed to obtain service. Once You have obtained Your claim authorization number, You
will need to take Your Product to a service center and then submit to Us a copy of the detailed
service repair invoice that identifies Your Product, the claim authorization number, and includes a
thorough description of the repair made. We will reimburse You within five (5) business days of
receipt of all necessary paperwork, provided a covered repair was performed.